Tom Wood

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07/18 - 12/25

M365 Global Application Delivery     

Title: M365 Global Administrator – Lead IT Business Analyst  

• Served as the enterprise SharePoint Online authority, leading global migration programs, information architecture modernization, governance model design, and operational standards. 
• Defined and enforced enterprise governance frameworks, operating standards, and best practices across the global Microsoft 365 ecosystem to ensure security, compliance, and scalable digital enablement. 
• Provided strategic leadership for the Power Platform Center of Excellence (CoE), overseeing governance architecture, operational maturity, adoption strategy, and executive reporting. 
• Directed global Data Loss Prevention (DLP) policy design and administration to safeguard sensitive data and align with corporate security and compliance objectives. 
• Oversaw the creation, lifecycle management, and optimization of Power Platform environments, including integration of emerging AI capabilities such as Microsoft Copilot to drive innovation at scale. 
• Governed enterprise connectivity by reviewing and authorizing data connections, custom connectors, and on‑premises data gateway configurations. 
• Partnered with regional leaders and development communities—professional and citizen—to elevate solution quality, drive governance adoption, and strengthen digital capability across the organization. 
• Delivered executive‑ready analytics, adoption metrics, and KPIs to global stakeholders to guide strategic investment decisions and technology roadmaps. 
• Provided advanced Power Platform solution development to support complex, high‑visibility business initiatives. 
• Collaborated with functional and compliance leaders to implement Microsoft Purview solutions, driving maturity across Communication Compliance, DLP, Audit, Data Lifecycle Management, and enterprise taxonomy. 
• Directed the technical strategy and operational execution of global and regional intranets, ensuring alignment with business needs and employee experience objectives. 
• Executed tenant‑level administration and large‑scale operational changes using PowerShell as a Global Administrator. 
• Engaged directly with Microsoft product teams on release management, roadmap planning, and adoption of emerging capabilities to maintain a future‑ready digital landscape. 
• Led cross‑functional collaboration with business owners, SMEs, and senior leadership to ensure the successful deployment and sustainment of enterprise technology solutions. 
• Oversaw vendor relationships, including financial planning, contract negotiations, performance management, and long‑term capability investment. 
• Conducted comprehensive root‑cause analysis for escalated technical and product issues, driving sustainable remediation and operational excellence.

03/16 - 07/18

North American Sales Support Operations

Title: Manager: SharePoint and Collaboration Technology  

• Directed the deployment and lifecycle management of mobile technologies—including iPads, laptops, phones—and Microsoft 365 applications across the North America sales organization. 
• Led the monitoring and advancement of M365 application adoption among sales teams, driving improved productivity and digital capability.
• Oversaw program execution, establishing performance metrics, tracking results, and ensuring delivery against business objectives. 
• Partnered with Corporate Affairs to develop and execute internal communication strategies for product recalls impacting the sales organization. 
• Designed and delivered comprehensive training programs to equip Sales Representatives with the skills needed to effectively use and manage enterprise technologies.

04/15 - 03/16

North American Program Management Office

Title: Associate Manager Program Integration North American PMO

• Developed and produced comprehensive video training modules and instructional content to enhance user capability and accelerate skill development across the organization. 
• Led change management initiatives designed to strengthen cultural alignment, drive adoption, and ensure successful integration of new business processes. 
• Established and communicated program management standards, operating structures, defined roles, and decision‑making frameworks to enable consistent execution. 
• Fostered cross‑functional collaboration to build robust program management capabilities and promote unified, enterprise‑wide delivery. 
• Partnered closely with executive sponsors and subject matter experts to create a holistic, people‑centered approach to organizational change.

05/13 - 04/15

Global Human Resources Back Office, Data Imaging

Title: Senior Team Lead

• Oversaw personnel file management and compliance processes for employees across the United States, Latin America, and Canada, ensuring accuracy, security, and adherence to corporate and regulatory standards.
• Led the creation, administration, and lifecycle management of Microsoft SharePoint On‑Premises 2010, 2013 and 2019 sites to support HR operations and document governance.
• Facilitated the enterprise recruiting and onboarding program, ensuring seamless experience for new hires and alignment with HR operational goals.
• Produced high‑quality video tutorials to train people managers and new employees on HR systems, processes, and organizational expectations.
• Administered global employee opinion surveys, analyzed results, and delivered KPI‑driven insights to HR leadership to inform engagement and organizational strategy.
• Partnered with sales zones, manufacturing plants, and bakery locations to ensure consistent and compliant personnel file management across all regions.
• Managed and developed a high‑performing Data Imaging team, providing leadership, coaching, and operational oversight.
• Directed vendor relationships, including forecasting, budgeting, contract management, and performance oversight to support HR operational excellence.
• Developed and produced comprehensive video training modules and instructional content to enhance user capability and accelerate skill development across the organization. 
• Led change management initiatives designed to strengthen cultural alignment, drive adoption, and ensure successful integration of new business processes. 
• Established and communicated program management standards, operating structures, defined roles, and decision‑making frameworks to enable consistent execution. 
• Fostered cross‑functional collaboration to build robust program management capabilities and promote unified, enterprise‑wide delivery. 
• Partnered closely with executive sponsors and subject matter experts to create a holistic, people‑centered approach to organizational change.

04/12 - 05/13

Global HRIS & Governance (Human Resource Information Services)

Title: Support Analyst Data & Report Management

• Maintained and governed employee and organizational data within SAP, ensuring accuracy, integrity, and compliance with HR data management standards. 
• Monitored system reporting and analytics, proactively identifying and resolving data discrepancies to support reliable business decision‑making.
• Managed the HR Customer Satisfaction Survey program, analyzing results and escalating key insights and concerns to HR leadership for action.
• Oversaw the maintenance and accuracy of HR intranet documentation to ensure accessibility and alignment with organizational policies. 
• Developed clear, compliant support documentation for HR and business processes, reinforcing data security, employee privacy, and standardized operational practices.

09/07 - 04/12

WWMT - News Channel 3

Title: Director / Master Control Technical Lead

• Responsible for brand materials and overall quality of content for news productions.
• Oversaw the development and execution of brand-named content for news productions, ensuring consistency, visual quality, and adherence to organizational standards.
• Implemented production automation solutions that improved operational efficiency and reduced overall production costs.
• Directed all technical aspects of broadcast operations, including audio/visual management, studio lighting, camera operation, studio oversight, and real‑time technical direction. 
• Led and developed production crews in a fast‑paced, high‑pressure environment, providing training, performance evaluation, and operational guidance. 
• Ensured full compliance with FCC regulations and broadcasting guidelines, maintaining the organization’s regulatory integrity.
• Designed and produced marketing materials to support promotional campaigns and enhance audience engagement. 
• Maintained operational documentation to support auditing requirements and uphold quality, accuracy, and broadcast standards.

04/99 - 03/08

Battle Creek Radio

Title: Chief Operator / Creative Services

• Responsible for live event promotions and brand management.
• Directed live event promotions and brand management initiatives to strengthen market presence and audience engagement.
• Produced and designed station imaging and marketing assets, ensuring alignment with brand identity and promotional strategy.
• Oversaw organizational archives and record management to preserve historical assets and ensure operational continuity.
• Served as the primary point of contact for public relations, consumer inquiries, and customer support, providing a unified and professional external presence.
• Cultivated and maintained strong customer relationships, resolving escalated issues and reinforcing brand loyalty.
• Developed and maintained website content and functionality to support digital engagement and promotional efforts. 
• Managed all aspects of sports production, ensuring high‑quality content, editorial accuracy, and compelling on‑air presentation.
• Served as on‑air talent, contributing to programming quality and audience connection through professional broadcasting and presentation skills.